Returns & Refunds Policy
We stand behind every product we ship. If something isn't right, our straightforward return process gets it resolved quickly.
30-Day Returns
All return claims must be submitted within 30 days of purchase.
25% Restocking Fee
May apply to non-damaged, non-defective items returned in original condition.
RMA Required
All returns require prior authorization. Contact us to initiate.
Return Policy
All return claims are reviewed and approved within 30 days of purchase date. To initiate a return, contact our support team via email or phone to receive an RMA number.
We reserve the right to impose a 25% restocking fee on non-damaged and non-defective items and retain the right to deny any return claim.
Important: Items returned without an approved RMA number will not be accepted and may be returned to sender at their expense.
How to Request a Return
Contact Our Team
Email or call us within 30 days of purchase to initiate your return request. Include your order number and reason for return.
Receive RMA Approval
If approved, we'll issue an RMA (Return Merchandise Authorization) number. Returns without an RMA number cannot be processed.
Ship Your Return
Include the RMA number with your shipment. Items must be in original condition unless damaged or defective.
Refund Processed
Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Repair & Refurbishment Services
Industrial Parts Pro Repair Services
Industrial Parts Pro offers comprehensive repair services across a wide range of industrial automation equipment. Whether it's emergency repair or planned maintenance, our certified engineers get you back up and running fast.
Need Help?
Our support team is ready to assist with returns, repairs, or any questions.
Contact Support